Handling overall responsibility for managing the customer relationship, especially by phone;
Monitoring and facilitating and consulting the customer for adoption of our technology;
Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our technology;
Proactively monitor customer activity and provide insights and solutions to the client and our internal teams to improve outcomes;
Strategic campaign planning to help the customers meet their objectives;
Prioritizing and driving resolution on escalated customer issues;
Acting as a liaison between product management and the customer with a focus on communicating the work day roadmap and how the roadmap will influence customer activities

University degree in related fields;
Demonstrated ability to understand the needs and problems of the customers and solve them by working directly with product and development team;
Digital marketing related experience in a customer oriented position;
A keen desire to help customers be successful;
Strong problem identification and objection resolution skills;
Success in qualifying opportunities involving multiple key decision makers;
Native in Polish and Excellent oral and written communication skills in English;
Superior project and time management skills, excellent attention to detail;