Drive your career with Concentrix!

Concentrix work with the largest automotive companies to provide multilingual customer services to OnStar users.

The service provides emergency assistance to drivers in time of accidents or emergencies.

Responsibilities:

• Effectively answer all types of emergency calls, non-emergency calls and general inquiries.
• Using the latest technology, you can be able to handle all types of call; routing throughout Europe, performing vehicle diagnostics, remotely and providing emergency assistance.
• Analyze the information received from the caller, using accurate care and care, while showing care, compassion and understanding.
• You must stay level-headed, professional and patient.
• When an emergency incident occurs; including calling and coordinating the emergency services in the relevant country.
• Using persuasive and negotiating skills, you must keep an emergency call.
• This often involves overcoming barriers in understanding, such as language and cultural differences.
• Keep up to date on customers
• Take responsibility for ensuring all documentation is precise and accurate.

• At least 12 months' customer service experience in a similar fast paced environment.
• Business level English & Polish (plus ideally another European language).
• Able to work a fully flexible 24/7 pattern, (further information on rotational shifts can be confirmed).
• Ability to quickly develop a rapport with customers and emergency services.
• The sensitivity and professionalism to effectively manage pressurized situations.
• Previous contact center experience is preferred but is not essential.
• Confident PC user.

Benefits:

• Bright, new, modern staff facilities with a fun, dynamic and challenging work environment.
• Relocation support (for Policies 50km + outside Bucharest).
• Team building activities, networking & professional development opportunities
• Medical plan
• Meal vouchers: 15 RON / working day
• Language classes: opportunity to develop another language